Build smarter campaigns with more engaging content
Twilio Segment’s customer data platform (CDP) enables businesses to capture, analyze and act on customer signals in real-time across all channels. Working in tandem with Segment’s ‘golden customer profile,’ generative and predictive AI will streamline ideation and execution of campaigns while curating high-quality, bespoke experiences.
Deliver outstanding and personalized customer service
Businesses will have greater visibility into the trends impacting the efficiency and effectiveness of their contact center. Plus, generative AI will help provide a “TLDR” of a customer’s history, customized AI-generated responses during interactions informed by the customer’s Segment profile, and an LLM trained on the knowledgebase.
Streamline authentication while growing safely and securely
Determine the best ways to authenticate every user, block bad actors, and know exactly who your real customers are—beyond just their device. Plus, CustomerAI will help build deeper insights on what makes them unique along the way.